Shoppers at retail boutique in Somerset-Pulaski County, Kentucky

Healing Customer Relationships

In this course students will learn the steps taken to address customer concerns satisfactorily, techniques for dealing with angry or upset customers, and how to manage the self-reaction of business staff. Students will gain an understanding of the importance of customer loyalty and retention and will learn that by actively working to resolve negative customer experiences the customer relationship could be stronger than before.

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(Member Fee based upon a minimum of 15 attendees. Costs may vary depending on class size. Withdrawal deadline is 1 week prior to class start date. After this date organizations will be responsible for paying for all individuals registered for the course.)
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Date

Sep 22, 2021

Time

1:00 pm - 5:00 pm

Cost

Member Fee $60 per attendee Non-Member Fee $75 per attendee

Location

Microsoft Teams
Microsoft Teams
Category